Privacy Policy

Your privacy is important to us. This privacy statement explains what personal information we collect from our users and how we use it. We encourage you to read these terms and conditions carefully before providing your personal information on this website.

On this website, the personal data of users are respected and taken care of. As a user, you must be aware that your rights are guaranteed.

We have made efforts to create a safe and secure space, and therefore we want to share our principles regarding your privacy:

• We never ask for personal information unless it is really necessary to provide you with the services you require from us.
• We never share our users’ personal information with anyone except as required by law or if we have your express permission.
• We will never use your personal data for purposes other than those specified in this privacy policy.

It should be noted that this Privacy Policy is subject to change as required by law or self-regulation, so users are encouraged to visit it periodically. This will apply if users choose to complete a form on any of their contact forms where personal data is collected.

Access to this website implies full acceptance of the policies included in this document. This privacy policy describes how we use information collected through various proprietary and third party services.

In accordance with the provisions of the aforementioned General Data Protection Regulation, personal data that you submit to us via web forms will be subject to the processing of «web users and subscribers» data.

To process the data of our users, we implement all technical and organizational security measures established by applicable law.

When processing your personal data, we will apply the following principles in accordance with the requirements of the new European data protection regulation:

• Principle of legality, loyalty and transparency. We will always require your consent to process your personal data for one or more specific purposes, which we will inform you in advance with absolute transparency.
• Data minimization principle. We will only request data that is strictly necessary in connection with the purposes for which we need it. Minimum possible.
• Retention limitation principle. Data will be retained no longer than is necessary for the purposes of treatment, depending on the purpose we will inform you of the appropriate retention period, in the case of a subscription, we will periodically review our lists and eliminate those records that are inactive for a significant time.
• Principle of integrity and confidentiality. Your data will be processed in such a way as to guarantee adequate security of personal data and confidentiality. You should be aware that we take all necessary precautions to prevent unauthorized access or misuse of our users’ data by third parties.

The personal data we process comes from:

• Feedback form
• subscription form
• blog comments
• Service Request Form

How long do we keep your data?

We will process your personal data for as long as it is necessary for the purpose for which it was collected, in accordance with the legal retention periods and the statute of limitations for obligations arising from processing, which are indicated in the data protection information when you provide the data .

Who do we share your data with?

We will only share your data when we have informed you in advance, for the provision of the Bank’s services or legitimate interests, to comply with legal obligations, or, otherwise, if you have given us your consent.

How do we protect your data?

Our website takes appropriate technical and organizational measures to guarantee an appropriate level of security based on the risks identified during the preliminary analysis, taking into account the state of the art, the costs of filing an application, as well as the nature, scope, context and goals of the treatment, as well as risks of varying likelihood and seriousness for the rights and freedoms of individuals. In addition, it is equipped with precise mechanisms at its disposal to protect personal information from unauthorized access, theft, illegal modification and data loss.

What are your rights when you provide us with your data?

The site will only process data that is adequate, relevant and limited to the services provided, processing it only for as long as it is necessary for the purpose for which it was collected.

In any case, the User may exercise his rights of access, portability, rectification, deletion, restriction, opposition and not be subject to a decision based solely on automated processing. Likewise, the User may revoke this consent at any time.